Frequently Asked Questions

Our Most Frequently Asked Question

If the questions below are not satisfactory or they do not address the question or questions you have then you can kindly contact us for more information and guidance. Thank You.

Hotel Related Questions

Where is our Hotel?

We are at Number 8-10, Hollandia Avenue, Chivita Road, Ajao Estate, Lagos, Nigeria.

When will I know if my reservation is done?

You will receive an email to the effect or in some cases a phone call will be made by one of our representatives.

Is there a policy for your booking?

Yes there are conditions for booking. Please follow this link for more details.

How often does availability change?

Rates and availability changes minute-by-minute. We recommend that you reserve now for immediate confirmation. In most cases, you will be able to change or cancel your reservation without penalty, though some rates do require a deposit.

How many people may I have in my room?

Reservations made on our site are for the industry-standard double occupancy. Additional room occupants may require an addition charge.

What is the cancellation policy?

There is a 24 hour cancellation policy. If there is a failure to arrive on the day of arrival by 6.00 pm and we reserve the right to charge one nights accommodation in lieu. There is a 48 hours cancellation policy once in house.

What are your hours of operation?

24hrs Daily

How can I submit a booking?

Simply fill the booking form on the home page or at the page belonging to the room you are interested in or Click Here

Am I eligible for all of the rates available on your site?

We offer lots of different room and rate types for guests to choose from. Because we want to offer you the best option for your stay, we give you the full list of available rooms and rates. Some of these rates are restricted - either to employees of the government with authorized IDs, or AAA members who must show their membership cards at check-in, as well as rates specific to different types of credit cards, or even employees of specific large companies. If restrictions apply to any of the rates we offer, that will be clearly spelled out in the description and terms prior to making your reservation. However, there will also always be rates available to the general public and bookable by anyone visiting our site. Please check details carefully, the information will be clearly available prior to booking.

May I make my reservation by phone?

Our agents are standing by to handle your reservation by phone, 24 hours a day, 7 days a week. You may reach us at: (+234) 809 0664 762

Are reservations secure?

Yes. Our most important priorities are your privacy, security and satisfaction. Our web site is secured with industry-leading encryption. Rest assured that reservations made online are completely secure and safe. Additionally, our strict privacy policy is certified by industry-leading organization..

Will I receive a confirmation email?

Yes. Immediately after making your reservation, you will be sent an email which will include your hotel confirmation number. If you do not receive your confirmation email, please check your Bulk/Spam folder.

Are reservations confirmed immediately?

Yes. We only offer rates that are confirmed as available. Reservations are confirmed immediately with the hotel.